What is your return policy?

• Please contact customerservice@brightbd.com for a Return Authorization.
• Returns will not be accepted if a Return Authorization has not been generated by Bright Blue Dot
• If you are not completely satisfied with your purchase, you may return the item within 30 days of the order delivery date stated by the tracking information on the carrier's website
• The returned item must be unworn and in its original new condition. Items that have been worn, resized, damaged or otherwise altered after delivery will not be accepted for return, and we will not be able to process a refund
• All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item or we will not be able to process a refund
• All refunds will be credited for the original purchase price, less shipping fee, except if the wrong item was shipped to you or if the item has a manufacturing defect.
• Please contact Customer Service for additional information at customerservice@brightbd.com or call us at 877-698-3796 (12:00PM-6:00PM EST, Monday-Friday)

How long does it take to process returns?

• As soon as our Customer Service Department received a return, it will be processed within 1 to 2 business days. If the return meets our Return Policy, we will immediately issue a refund.
• Please note that it may take your bank 7-10 business days to make the funds available in your account and it may take an additional billing cycle for the refund to appear on your billing statement